Answers to common questions about IT support, cybersecurity, and getting started with ClearPHI.
Who does ClearPHI work with?
ClearPHI focuses on optometry practices in Broward County and nearby South Florida communities. Our approach considers the technology your team uses for scheduling, patient records, imaging workflows, and day-to-day administration.
What IT services can we discuss?
Our service areas include managed IT, cybersecurity, backup and recovery planning, and technology support for compliance efforts. The exact tools, support coverage, and responsibilities are agreed for your practice.
What happens during the free discovery call?
We spend up to 20 minutes remotely discussing your practice’s priorities, existing IT support and whether the paid assessment would help. The call does not include system access, technical testing or a written assessment report. You are not required to purchase anything. Client services are planned to begin December 1, 2026.
What does the $750 assessment include?
The Practice IT Baseline Assessment is $750 total for each of our first five clients. It covers one location, inventory of up to 15 office computers from available records and read-only checks of up to five approved computers, plus the agreed network, email and backup review. You receive a written report, prioritized action plan and review meeting. See our assessment scope, limits and payment terms. It is not a complete HIPAA security risk analysis or a compliance certification.
Does the assessment include ongoing support or repairs?
No. The $750 assessment is a one-time review. Repairs, installations, scans, clinical-device testing, live restores and ongoing support are outside its scope. Any additional project or recurring support is optional and needs a separate written agreement and price.
Can you support our practice software and imaging equipment?
Compatibility depends on your software, devices, and vendor requirements. Share the products and versions you use so we can confirm what we can support and where coordination with a specialist vendor is needed.
Does IT support guarantee compliance or prevent every cyberattack?
No single IT service can guarantee compliance or eliminate every security risk. Technology safeguards are one part of a broader program that includes policies, staff practices, and ongoing review. We can discuss the technical scope and your practice’s responsibilities.
How much does ongoing IT support cost?
Ongoing support is priced separately based on your practice’s users, devices, locations, existing systems and agreed support coverage. The discovery call is free, and the optional assessment is $750 total for each of our first five clients. We confirm any service scope and price before work begins.
How do we get started?
Email trenttolan@clearphi.com with your name, practice name, location, preferred contact details and a brief description of your priorities. Ask for a free 20-minute discovery call. Do not include patient information or passwords.
Have a question about your practice?
Tell us what you need help with. We’ll discuss the next steps and confirm the scope that fits your environment.
See our optometry IT services for an overview.